Email arrives
It remains in the existing shared mailbox.
How it works
Give staff a head start on every email
Email continues to arrive in the shared mailbox your team already uses. LocalGovMail sorts it, flags what may need attention, summarises the conversation and suggests what could happen next.
Staff review and decide wherever their judgement is needed.
From inbox to next step
A simple email journey
LocalGovMail prepares it
It identifies the subject, flags possible urgency and creates a short summary.
Your team decides
Staff review the email and take the appropriate action.
Introduce help gradually
Begin with assistance and build confidence
Start by understanding one mailbox. Agree the categories and rules with the service team, then introduce further assistance only where it is useful and appropriate.
Understand one mailbox
See what residents contact the service about and how messages are handled today.
Agree the rules
Service staff review the categories, priorities and handling requirements.
Add help gradually
Begin with sorting and summaries, then add more only when the service is ready.
What staff receive
Make each email easier to handle
A sorted inbox
Messages are grouped around service needs agreed by your team.
A clear summary
Staff can quickly understand the important information in a long conversation.
A suggested next step
A draft response or action gives staff a useful place to start.
Designed around council teams
Fit the way teams already work
Keep the existing mailbox
Messages remain in the shared inbox staff already know.
Use a familiar view
Staff see the email, summary and suggested next step together.
Keep people involved
Officers review decisions wherever judgement, sensitivity or risk matters.
Get involved
Find a useful first mailbox
Talk to us about where your team currently spends time sorting and forwarding email.